Linen refers to the goods owned by the Lessor that the Customer can choose and use from those made available on the B@N app.
The Contract is the agreement between the Lessor and the Customer concerning the enjoyment of the Linen rented, to which these general terms and conditions refer.
The Fee is the amount that the Customer undertakes to pay the Lessor for the use of the linen.
OBJECT
The Customer requests the use of the B@N service, which includes the rental of linen that is fully owned by the Consorzio Lavanderie Toscane in its capacity as Lessor.
The contract is deemed to be concluded at the moment the Customer accepts the quote automatically generated by the B@N app by proceeding with payment of the Fee. The effectiveness of the Contract begins from the moment the booking confirmation is notified to the Customer and continues until the actual and complete return of the linen within the timeframes and according to the methods specified in the subsequent points.
The service is only available to users who are of legal age according to Italian law (over 18 years). The use of the service is also permitted to users who are at least sixteen years old, exclusively with parental authorisation and under the supervision of their parents or guardians, who will assume all responsibility for the minor’s actions towards B@N.
PAYMENT METHODS
Before being able to use the service, the Customer must top up their credit within the B@N App according to the platform’s instructions. The credit top-up can be performed by the Customer using the following methods: via Debit/Credit Cards or through the use of the PayPal platform, following the platform’s instructions.
FEE AND PRICES
The Fee paid by the Customer at the time of booking covers a rental period of 7 actual days starting from the date of collection at the B@N Centre for the selected linen kit.
The prices for individual kits are indicated in the relevant section of the B@N app.
The Fee is subject to automatic renewal for the same period of 7 days if the Customer does not return the linen by the due date. Partial returns are not accepted.
The Customer is not entitled to any reduction/modification of the duration in the event of inability to collect, use, or return the linen for reasons not attributable to B@N.
The fee will be charged to the remaining credit loaded by the Customer on the B@N App. At the end of the remaining credit, the fee will be charged to the Customer's account, and payment will be requested 15 days after the credit has been exhausted.
DELIVERY, DURATION, AND RETURN
The delivery of the linen to the Customer takes place at the B@N Centre located at Largo Cesare Cantù n.8, CAP 50134 Florence.
The Customer will receive a notification of the completed booking, and a receipt will be issued with a code that must be entered on the screen of the vending machine located at the B@N Centre.
From the moment of the availability notification, the Customer has 5 days to collect the Linen. If collection does not occur within this timeframe, the linen will be removed from the B@N Centre, and the weekly fee will still be charged to the Customer.
The linen may be returned at any time from the day of collection, and the Customer can concurrently book the delivery of new clean linen.
The Customer will return the used linen by placing it in the designated box at the B@N Centre.
They will receive a simultaneous notification indicating the number of items returned. The Customer must verify the correct return of the items and the correct registration of the garments in the App.
If the System does not register the returned items, the Customer is responsible for reporting the missing items to the B@N Support Centre via email at info@ban.rent, and a ticket will be opened to verify the actual return. If the verification of the entry of the items is successful, the ticket will be closed. In the case of verification of non-return, a new fee will be charged until the return or the exhaustion of the loaded credit.
OWNERSHIP OF GOODS AND PROHIBITION ON DISPOSAL OR USE
All linen items delivered and to be delivered to the Customer during the execution of this contract remain the exclusive property of the Consorzio Lavanderie Toscane, and the Customer agrees not to dispose of, deliver, lease, or transfer in any manner to third parties, even free of charge, the linen. Otherwise, they will be liable to pay the conventional value of the items.
OBLIGATION TO CARE FOR AND STORE GOODS
With the delivery of the linen, the Customer agrees to use it solely for its intended purpose.
The assignment, subletting, or lending, even if only partial, of the linen is prohibited. The Customer agrees to keep it intact and in good condition, assuming the obligation not to wash, alter, damage, remove, replace, or repair any parts of it, and to refrain from any other maintenance activity that is the exclusive responsibility of the Lessor or the manufacturer.
The linen is delivered to the Customer clean, sanitised, and packaged. The Customer is responsible for checking and promptly reporting any damage present at the time of collection to B@N; otherwise, the damage will be considered the Customer's liability.
DAMAGE OR LOSS OF GOODS
The Customer agrees to maintain and safeguard the goods entrusted to them and agrees not to destroy, damage, deteriorate, disperse, lose, modify, or alter the provided linen.
Otherwise, the costs of replacing the linen item will be charged to the Customer’s B@N app credit according to its conventional value.
B@N commits to providing written notification within 15 days of receiving the item regarding any damage claims concerning the linen returned by the Customer. In this case, the Customer has 15 days from the notification to inform info@ban.rent of their desire to inspect the contested items. If the Customer does not make this request, they expressly accept the claim and agree to pay the value of the damaged item as indicated.
APPLICABLE LAW AND JURISDICTION
For matters not expressly provided for in these general conditions, the provisions of the civil code regarding the leasing of movable property shall apply, namely Articles 1571 et seq. of the civil code.
In the event of a dispute concerning the interpretation and execution of this contract, the Florence Court shall be exclusively and unconditionally competent.
PERSONAL DATA PROCESSING
The personal data of the Customer will be processed in accordance with the current provisions of GDPR 679/2016 for the purposes of executing the Contract. For further information on the processing of personal data, please consult the following page: Customer Information.
